Refund and Returns Policy

At McCook, we strive to ensure your complete satisfaction with our products. Please read this policy carefully before making a purchase.

Time Frame: You have 30 days from the date of purchase to request a return or refund. After 30 days, we cannot offer a full refund or exchange.
Item Condition: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items: Certain items are not eligible for return, including:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items

Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.

Partial Refunds: Partial refunds may be granted in the following situations:
- Books with obvious signs of use
- Opened media items (CDs, DVDs, software, video games, etc.)
- Items not in their original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refund Processing: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 30 business days.

Only regularly priced items are eligible for refunds. Sale items are non-refundable.

We only replace items if they are defective or damaged. To request an exchange, please contact us via email.

Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Items Not Marked as Gifts: If the item wasn’t marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

Return Shipping Costs: You are responsible for paying the return shipping costs. Original shipping costs are non-refundable.
Shipping Deductions: If applicable, the cost of return shipping will be deducted from your refund.
Shipping Insurance: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For any questions regarding refunds and returns, please contact us.

By making a purchase on our website, you agree to this Refund and Returns Policy.